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12/01/06

English (US)   TrackIT! Updates - November 2006  -  Categories: TrackIT!  -  rcarlson @ 04:20:49 pm

The server TrackIT! resides on needs to be rebuilt in order to resolve problems that have been encountered since TrackIT! went live.

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10/31/06

English (US)   TrackIT! Updates - October 2006  -  Categories: TrackIT!  -  rcarlson @ 11:18:38 am

TrackIT is installed and working and being used by ALA staff to process problem tickets and work requests. It is not yet open to the world, but we expect to be able to accomplish this soon. ITTS staff completed 280 of 371 work orders in the month of October 2006.

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09/28/06

English (US)   TrackIT! Updates - September 2006  -  Categories: TrackIT!  -  rcarlson @ 02:18:11 pm

ITTS staff are now using TrackIT for problem reports. ALA staff are also able to use the system to place work orders.

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09/05/06

English (US)   TrackIT! Updates - April 2006  -  Categories: TrackIT!  -  rcarlson @ 01:51:29 pm

April 2006

Implementation of TrackIt! was decoupled from the KMS launch to avoid training and support conflicts. ITTS staff continue to refine the system and expect to make it generally available in early May.

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