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03/11/07

English (US)   Internet Service Interruption  -  Categories: Internet Service  -  Jenny Levine @ 02:35:58 pm

"We experienced a disconnection from the internet at 11:20 a.m. Saturday morning. The DS3 internet connection service maintained by AT & T was not functioning. This service is typically extremely reliable, and we will pursue a refund for the down time. During this period, we had no web presence, and there was no email in or out. Our alert system failed to notify us because the messages go out through our internet connection, including text messages sent to cell phones. We have revised our alert system to include outside (non-ALA) email systems, so that we can receive messages when ALA services are down.

Service was restored at 2:45 p.m. Sunday afternoon." - Tim Smith

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